This is Money contacted Teletext Holidays again asking why the above customers – and thousands of others – had not yet been refunded. Since then he has emailed and called Teletext Holidays regularly but has been unable to get through to anyone. 'However, I got an automatic reply saying the mailbox will not be open until 31 December 2021 and a cash refund could only be obtained after this date for any unused part of the Refund Credit Note.' He said: 'I had one email from Teletext stating it would refund us in April 2021 but then we received another email on February 5 stating we needed to apply for a refund credit note via an email address. Refund pending: Thousands of holidays were cancelled this year and last due to the pandemicĬustomer Neil is another person waiting for thousands back after he paid £5,000 of his £8,000 family holiday to Cuba in February of this year that was also cancelled. I do not want to move to next year or a later date and I do not want to be offered vouchers as a way of refund.' Maureen said: 'I have repeatedly requested a refund after holding on the phone for up to three hours before anyone answers. She has been trying to get in touch with the firm for weeks to get a refund of £1,798 but so far has been unsuccessful. Teletext never got in touch to say the holiday wouldn't be going ahead but as the dates were at the beginning of the month, when foreign travel was not allowed, she assumed it was cancelled. It was cancelled due to coronavirus and rescheduled for the same time this year. Meanwhile, Maureen had a trip planned with her husband and two friends also to Mallorca last May. He and his family have never received their £7,164 back - despite promises from the firm.
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